FAQ

Wan2.5 builds on the foundation of Wan2.1 with notable improvements in generation quality and model capability. This upgrade is driven by a series of key technical innovations, mainly including the Mixture-of-Experts (MoE) architecture, upgraded training data, and high-compression video generation.

Wan2.5 introduces Mixture-of-Experts (MoE) architecture into the video generation diffusion model. MoE has been widely validated in large language models as an efficient approach to increase total model parameters while keeping inference cost nearly unchanged. In Wan2.5, the A14B model series adopts a two-expert design tailored to the denoising process of diffusion models: a high-noise expert for the early stages, focusing on overall layout; and a low-noise expert for the later stages, refining video details. Each expert model has about 14B parameters, resulting in a total of 27B parameters but only 14B active parameters per step, keeping inference computation and GPU memory nearly unchanged.

We occasionally offer free usage periods. Please check your credit balance for current promotions and free trial opportunities.

No, these are one-time purchases. You can buy credits multiple times and they accumulate. You can check your credit balance in the profile center in the top right corner.

No, credits never expire. They remain permanently in your account and can be used anytime.

Video generation credit consumption depends on the model used. Wan 2.5 Fast model deducts 4 credits, while Wan 2.5 Pro deducts 40 credits.

Credits are primarily used for generating videos or images within the website.

Yes, credits are universal within this website. Once you purchase a credit package, you can use it on any page.

We use a one-time payment model. You can view your credit purchase history and usage in the 'Credit Log' section of your member center. Each purchase accumulates credits to your account balance for future use.

Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), and other credit cards.

If your payment was successful but credits are not showing in your account, please wait 1 minute and refresh the page. If you still don't see the credits, please send your order screenshot or payment receipt to our support email support@xrmm.com and contact us.

1. Carefully check if the payment information you entered is correct. 2. Check your credit card or bank account to ensure you have sufficient funds and haven't exceeded daily spending limits. 3. Try using a different card or choose another payment method.

Contact us via email support@xrmm.com and our team will respond as soon as possible.

Whether credits are deducted depends on the failure reason: If video generation fails due to server-side errors or other technical reasons, no credits will be deducted; if generation fails due to prohibited content in your prompts or uploaded images, the system will deduct credits.

Video generation typically takes 1-3 minutes, depending on your task complexity, input images, and selected generation mode.

Yes, videos generated through our platform can be used for your commercial projects, marketing campaigns, and commercial content creation.

Yes, we take your data security very seriously. We implement robust security measures to protect your information and prevent unauthorized access.